The Support Center is currently under construction. If you have a support request, please use the "create a new ticket" link below or send an email to [email protected] with the details.
What if my microphone is “muted”?
This happens most often on a computer. Occasionally upon startup, you may see a window that says your microphone is muted or that is is not connected. The most common error errors are as follows: * The microphone recording volume in the computer's sound settings is set too low. Raise the recording volume to 75%.…
Why didn’t the Carnegie Speech software recognize what I said?
In some cases, the recording quality may not be adequate for analysis by the software not recognizing what you said. The recording quality may be poor due to: * Using the built-in microphone in a laptop instead of a headset microphone * The sound settings have two or more microphones activated * Using a headse…
